The Chelsea Technologies Help Desk provides a central point of contact for all your technology needs and incidents.  Our engineers provide courteous, professional services to our clients. If a problem cannot be resolved, the Help Desk will escalate and expedite on site support to troubleshoot and restore your system.  Our helpdesk analysts have the real world experience, knowledgebase and tools to address problem resolution remotely, quickly and consistently.  Our ticketing database allows us to track incidents that may be precursors to more severe problems.  Recognizing these warning signs helps us help you resolve problems before they arise and lead to extended downtime.  The Help Desk is available 7 days a week, 24 hours a day, including all holidays.

Help Desk Reporting 

Our clients receive access to real-time reports which may be pulled on a daily, weekly or monthly basis to keep track and analyze your support history. These reports capture information such as:

• Date of call
• Calls expedited
• Call ticket number, type, status and duration
• Problem description and resolution
• Customer name
• Account history

We are confident our Help Desk will meet your needs in a timely manner so you can return with minimal interruption to the most integral parts of your business.